Here at 20 Cavendish Square, customer experience is at the heart of everything that we do. Why? Quite simply because there are so many great venues out there to choose from and we want to exceed your expectations, build long term relationships and give you every reason to want to come back.
It doesn’t start and stop with the event
We want your event to run as smoothly as possible – that’s a given. However just as important to us is the support that we offer in the build up. From your initial enquiry you will be greeted with an efficient but also friendly response, be it by email, phone or in person. Much of an events success stems from the preparation and we want to make sure that process is as easy and accessible as possible. We can offer advice regarding room set up, timings, AV equipment and catering to name but a few. No two events are ever the same but whether yours is big or small, straight forward or complex, our attention to detail is invaluable.
The main event
The same team will be available on the day itself to oversee the event. Therefore should any details change at the last minute as they often do, you know that you will be dealing with someone who understands your event and who and can react quickly and accordingly with minimal disruption. For even further peace of mind, we offer onsite AV support for all of your technical needs.
Customer loyalty is not dead
Our clients like to rebook but we never take this for granted. It is just as important to us that a return client enjoys the same level of customer service as a new one. We constantly review our procedures and systems making improvements all the time. Client requirements and technology changes, and we are always striving to make our best offering even better.
Building long-term relationships
Our ultimate goal is to work with you to ensure that you no longer need to search for the perfect venue to host your events. We will endeavor to ensure that your entire experience is one that you will want to repeat, that you will recommend to others and that delivers results for you and your business.
If you are planning an event and are looking for the perfect venue then we would love to hear from you and discuss your requirements in further detail. You are welcome to come for a no obligation showround or we can simply chat through the details and look at the options available. We are a small, friendly and dedicated team ready to work with you to make sure that your next event is a great one.