The secret of our success

We know it's a cliché but our venue team really are passionate about what we do and are dedicated to making sure that no detail is left to chance.

The secret of our success

20 Cavendish Square
  • 21 March 2022
  • 3 Minute Read

20 Cavendish Square is the perfect venue for events large and small. Its central London location means that it is accessible and easy to get to for guests and delegates alike. It is also great value for money – what more could you ask for?

This is of course all true but simply would not work without the support of such an amazing team and here’s why……..

You’re in safe hands

We know it’s a cliché but our team really are passionate about what we do and are dedicated to making sure that no detail is left to chance. We thrive on building good relationships and exceeding expectations. No two events are the same which is why we are always on hand to answer any questions that arise. We are an experienced team with years of knowledge but should a question come up that we don’t know the answer to then we will always find someone who does.

All of our clients have the same point of contact from the beginning right through until the end giving reassurance and peace of mind at every stage.

London conference space at 20 Cavendish Square

Flexibility is the key

Changes to the plan are not uncommon! Even at the last minute, there can be surges on numbers, something that our team are well rehearsed in dealing with. Don’t panic, just let us know as soon as possible and we will come up with a solution. There are simple things that we can do such as rearranging furniture, in extreme cases we have even been able to order in larger furniture and reduce the size of the stage to accommodate last minute changes in numbers. We will work within a client’s budget and timings to offer the best advice.

A supportive back up team

The whole team at 20 Cavendish Square are ready to offer extra support wherever possible. We will always do our utmost to make sure that every detail is just right. We are the kind of team that will kick our heels off and get furniture moving if needs be. We are lucky enough to have a great extended team too who are all very reactive and will help when required. We are there to offer moral support, calm nerves and instil efficiency.

Digital video projector

Technically sound

Technology is great – when it works! No-one wants their event to be spoilt because of a technical glitch. That is why we always have a technical team on site to offer support. They are a great team who are very knowledgeable and very friendly too. They attend regular courses to keep their skills up to date and are always looking at current trends and new opportunities to improve our services. Clients love Matt and we are very much looking forward to having our new addition Gary this month to complete the team.

We have also started venturing into creating a live streaming package. This is due to the feedback from clients on what they would like in addition to the service we already offer. We trialed this in March and it was very successful.

Have your cake and eat it!

When it comes to catering, event food should never be dull or second rate. Some of our favourite events have been when we are allowed to play around with the menus. The chefs love a new challenge and this creates the perfect opportunity for them.

A plated fish dish served as part of a catered dining event

Reputation is everything

Over the last 5 years, we built up over 230 clients. The vast majority of these clients re book time and time again. We can’t ask for a better testimonial that that! Some of our returning clients include, BBC, Cates Fashion and NHS. When asked about the conference team, our clients feedback gives 100% excellent / good results on our evaluation forms. We are also proud to have been selected as a runner up for ‘Most highly commended prestigious training venue 2016’ and Prestigious Star Awards: The Only Global Luxury Venue Awards.

"We have held our bi-annual department away day, for around 120 people, at 20 Cavendish Square several times now; returning each time to a warm welcome and the calm efficiency we have grown accustomed to. The office staff and operational staff on the day are all delightful, especially Cassandra. From the initial holding of the room, through the day itself, to the settling of invoices, things are dealt with smoothly and competently."

BBC Audiences Division

The secret’s out!

All in all, we make it happen. We have a “can do” attitude and are always prepared for the unexpected. If you are looking for a venue where you know you will be in safe hands then please give us a call, we would love to hear from you.


20 Cavendish Square, London, W1G 0RN

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